frequently asked questions

Onni lets you send instant digital gift value to individuals, creators, charities and business teams. Recipients can redeem at eligible cashless merchants using their Onni balance.

Rewards are designed for broad use at cashless points of sale, subject to local merchant and network availability. The app shows supported usage in each region.

For the best experience, yes. The app helps recipients view balances, redemption history and active rewards in one place.

Yes. You can schedule rewards for birthdays, campaigns, milestones and recurring appreciation programs.

Confirm the available balance and merchant support first. If the issue persists, retry or contact support with the transaction timestamp.

Expiry depends on campaign settings and local rules. Each reward card clearly shows validity dates in the app.

Yes. Business accounts can upload recipient lists, set values, schedule delivery and launch campaigns in batches.

Yes. Business dashboards provide redemption trends, campaign performance and transaction exports for reconciliation.

Teams commonly use Onni for loyalty activations, referral offers and event-based promotional rewards.

Onni uses industry-standard security practices, encrypted transmission and controlled access measures to protect account and transaction data.

Start with the Help Centre search for immediate guidance. For unresolved issues, submit a support request with relevant references and timestamps.