Getting Started
12 articles
- Create your account
- Send your first gift
- Set up wallet and payment method
Support hub
help centre
Search guides, browse articles, and find quick answers for personal gifting, business rewards, and platform setup.
Account & Security
9 articles
- Reset password
- Two-factor verification
- Update profile and notifications
Gifts & Redemptions
16 articles
- Redeem a gift in-store
- Gift expiry and balances
- Failed transaction troubleshooting
Business Rewards
11 articles
- Launch a staff campaign
- Bulk uploads and scheduling
- Reporting and reconciliation
Charities & Creators
8 articles
- Verification process
- Receiving and managing support
- Payout and activity tracking
Billing & Compliance
7 articles
- Payment methods and invoices
- Regional availability
- Refund and dispute policies
Popular right now
- 1How do I check if my recipient has redeemed their gift?
- 2Can I schedule rewards for staff birthdays and work anniversaries?
- 3What happens if a transaction fails at the terminal?
- 4How do I export reports for finance and payroll?
- 5Where can my team use Onni rewards globally?
Still stuck?
Our support team typically responds within one business day for general requests and faster for urgent issues.